Hairlacarte.com knows that you will love our products because we offer great quality hair extensions at reasonable prices. If you find that you are not happy with our products, we have created a return and exchange policy below. Please follow the steps below to return or exchange the product.
We accept unopened merchandise for exchange. Please inspect all products BEFORE opening or use to confirm you have received the correct products.
We will offer a full refund for unopened hair within 14 days of delivery. We will issue refund the full cost of your hair with no restocking fees. Shipping cost will be deducted from your refund if you received free shipping as part of your purchase and the value of your returned item puts the total of your initial purchase below the free shipping minimum.
• All items must be unused, unaltered, and all ties and packaging must still be intact and in its original state.
• You may not wash, dye, curl, braid, wear, or treat the hair in any way for us to consider a return.
· Packaging must not have signs of tampering or damage
· Please inspect and examine all hair for correct pattern, color, texture and length prior to using the hair. Consult your stylist if you are unsure.
You must call or e-mail us before returning all hair extensions and weave products. All unauthorized returns will be discarded.
We offer 2day priority shipping. Please allow 24-48 hours for order processing. Hairlacarte.com is not responsible for late shipments via third party carriers resulting in missed hair appointments etc. We are not responsible for stolen packages after delivery. Please refer to your tracking number to predict delivery day.
WHAT IS VIRGIN HAIR?
Virgin Hair is hair that is in its natural state. No chemical changes, no color, has not been processed, and all cuticles* are intact.
WHAT IS REMY HAIR?
Remy hair is considered to be the finest quality of human hair. The term “Remy” means all the hair cuticles are healthy, intact, and flow in the same direction from the root to the tip. The cuticle is the outer layer of the hair strand and the structure is similar to the overlapping of shingles on a rooftop. Remy hair is typically collected directly from a woman’s head, and as it is cut it is held in a ponytail to ensure no hair strands fall to the floor. Remy hair will also last longer than non-Remy hair. Therefore, it can be reused, flat ironed, and colored.
HOW TO MEASURE THE LENGTH OF YOUR HAIR?
Each texture must be measured differently. The Braziilian hair extensions should be measured to the fall of the hair. Start 0 at the weft and measure to the ends of the bundle. The Brazilian Wavy and Brazilian Curly hair extensions must be measured by pulling the hair straight. Again, start 0 at the weft; pull the hair straight from the ends, and the length will be at the tips of the hair. Each bundle will not measure exact when it is still wrapped in its band, as tension can affect the fall of each strand.
CAN THE HAIR BE STRAIGHTENED OR CURLED?
Your new virgin hair extensions can be treated as if it is your own hair. You are able to use a thermal (hot) tool to straighten, curl, crimp, etc. Keep in mind the hair does not have all the nutrients that a strand growing from your scalp will. Heat damage can cause breakage and dryness. Therefore, it is imperative that you use a heat-protecting product, always co-wash your hair, and protect it during sleep hours.
CAN I COLOR MY NEW HAIR?
Any chemical processes should be done by a professional or at least consulted by one. This purchase is an investment for you and chemically altering the hair can possibly damage it. Though, our virgin hair extensions can handle a coloring process very well, please be cautious. Once the hair is chemically altered incorrectly, the cuticle can become damaged and overexposed causing fraying, breakage, dryness, and tangling. This in turn will affect the overall look and feel of your hair. Chemical damage has no reverse button.
Minimally, no hair is absolutely perfect (Any company who states this phrase, as sales pitch is not being honest. Our company is an honest supplier). We have reinforced machine wefting, to minimize shedding to nearly none. You may see a few strands here or there, but nothing troubling. The most effective way to avoid shedding is by sealing the wefts*.
*(See “How do I seal my wefts?”)
HOW DO I SEAL MY WEFTS?
Weft sealers are available for purchase Here is a “How To” video to show you how to use the sealer.
WHAT DOES CO-WASH MEAN?
Co-washing simply means conditioner washing. It is a key task in extending the life of your extensions and keeping them healthy. We recommend a co-wash once a week with moisturizing conditioner to ensure your hair gets the nutrients and moisture it needs. When you first receive your extensions it is important to co-wash the hair as it has been through HHC employee hands, manufacturers’ hands, packaging, etc. Shampooing the hair can strip the hair entirely too much. Always use WARM water, as hot water will overexpose the cuticle of the hair.
HOW MANY BUNDLES SHOULD I ORDER?
The key to determining how many bundles to purchase depends on the lengths you are wanting. The longer bundles have a shorter weft/track as the shorter bundles have longer wefts/tracks. For a full sew in weave we recommend 3-4 bundles of hair. For lengths over 18”, we recommend ordering 4-5 bundles of hair. If you desire a hair weave with a lot of volume, you will need 4-5 bundles or 4 bundles with a closure. A closure is a great addition to your install, as you will have no leave out. This is considered a full-protected style and none of your hair will be exposed.
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY PACKAGE?We have a standard 24-48 hour processing time prior to the shipment of all orders.This processing timeframe is subject to change due to sales or holidays. Please review our shipping methods to receive an estimated timeframe of received your package. ******NO SHIPMENT WILL TAKE PLACE ON WEEKENDS NOR HOLIDAYS******All orders will need to be placed before 12pm Eastern Standard.